The Customer Service profile joins our other computer generated profiles that look specifically at Sales and Leadership styles. Our role based profiles can be used in a number of ways:
- For employers looking for insights on a candidates strengths and potential challenges to help make an informed hiring decision
- As a self awareness and development tool for existing staff. The report is filled with insights that can be used as coaching tool for individuals or teams.
Customer service is a critical competitive advantage for many businesses. Some key outcomes of great customer service include:
- Building trust and loyalty
- Allow for a price premium - many customers value the experience more than price
- Build brand awareness through word of mouth. Great customer service can turn your customers into raving fans
- Preventing problems from escalating